Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Authorization is required for any merchandise return. Describe the items being returned  and the reason. All returned items must be unused and in original condition including the original packaging, documentation, manuals and accessories. All returns are subject to a minimum 15% handling and restocking charge. Build to order items and custom  sizes are not returnable.

Customers are responsible for all shipping charges. Freight must be prepaid on all  returned parts. Chill Passion Inc. is not responsible for returned shipments that are lost,  pilfered, or damaged.

To start a return, you can contact us at office@chillpassion.com. Please note that returns will need to be sent to the following address: 683 Bonded Parkway, Streamwood, IL, 60107 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at office@chillpassion.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.