Warranty Information
At Chill Passion Inc., we stand behind the quality of our products. We warrant that our products will be free from defects in material and workmanship under normal use, regular service, and preventative maintenance for a period of one year from the date of sale, unless otherwise specified.
This warranty applies only to the first end user of the product. For items not manufactured by Chill Passion Inc., warranties provided by their respective manufacturers will apply.
If a defect is discovered, Chill Passion Inc. will, upon receipt and inspection of the product, at its discretion:
- Repair the product
- Replace the product
- Refund the purchase price
Please note that costs incidental to replacement, including labor, loss of sales, and/or loss of product, are the responsibility of the user. This warranty does not cover failures resulting from abuse, improper usage, or normal wear and tear over time.
How to Make a Warranty Claim
To initiate a warranty claim, please contact us via:
Email:sales@chillpassion.com
Phone: (630) 372-7005
Our team will assist you with the process and ensure your claim is handled promptly. Thank you for choosing Chill Passion Inc.!